Jebel Yanas Full Hike

Cancellation Policy

**Booking, Cancellation, and Attendance Policy** 1. **Course Duration and Timings:** - Single-day activities vary in duration: approx. 3 hours (introductory), approx. 4-5 hours (intermediate), approx. 5-7 hours (advanced). - Workshops span 2 days,. - Certified courses are 4 days (usually 2 weekends) with 4 online sessions in the evenings from 6 pm to 8 pm. - All activities commence at 7 am. 2. **Booking Advance Notice:** - All participants are required to book at least 24 hours in advance before the scheduled activity or course start time. 3. **Instructor-Client Ratio:** - Each session will have 1 fully certified instructor for every 10-15 clients. This will depend on the activity and the location taking place. 2 instructors may sometimes be required for certain activities. 4. **Booking Window:** - Participants can book as soon as the activity or course becomes available. 5. **Payment Method and Timing:** - Only online payments are accepted, and each participant must book and pay 24 hours before the activity or course. 6. **Cancellation and Rescheduling:** - Participants must provide a minimum of 48 hours notice to cancel an activity or course. - No refunds are issued; instead, rescheduling to the next available date for that same activity or course is allowed. - Failure to attend the rescheduled activity date renders the booking place unavailable to the participant. Any and all refunds will not be permitted. 7. **Minimum Participation Requirements:** - Single-day activities require a minimum of 4 participants. - Certified RAKTDA courses require a minimum of 3 participants. - Skills workshops require a minimum of 1 participant. 8. **Cancellation Reasons and Evidence:** - Any nonattendance must be supported by evidence. - Medical reasons require an official, stamped, and authorized medical note from a registered UAE doctor. - Lateness, social engagements, or non-medical reasons are not considered valid for rescheduling without 48 hours notice. 9. **Medical Questionnaire and Health Considerations:** - All participants must complete a medical questionnaire. - Participants must have sufficient fitness and health to attend their chosen activity. - If fitness or health is in question, an official medical note is required to confirm eligibility. 10. **Attendance Tracking:** - Attendance is based on the number of participants present at the scheduled start time. - Participants arriving late are issued a warning and allowed no more than 10 minutes maximum. - Exceeding the 10-minute limit without providing 48 hours' notice is considered a no-show with no rescheduling or refund. Please read and understand this policy carefully before booking. We are committed to ensuring a safe and enjoyable experience for all participants. Your cooperation with these guidelines is greatly appreciated.